Error message when trying to import contacts. Why is this happening?

You can import 3 types of files into Hilo – Excel (.xls file extension), .csv file extension, and Facebook (friends.htm file sent in Facebook Archive).  Please make sure that your file ends in one of these extension or it will not import.  There are also different sections of the upload.  To import an Excel or CSV file please make sure you are choosing the file from the first drop down – “Import Contacts from Excel or .CSV file.  If you are trying to import your friends.htm file from Facebook, please ensure you are in the second drop down section of the import modal – “Import Contacts from Facebook”.  If you don’t see the instructions on how to download your Facebook contacts, you are in the wrong section.