Canceling Your Hilo Account

If you purchased your Hilo subscription on the Hilo desktop site:

Please submit a Cancelation Ticket.

If you purchased your Hilo subscription through the iPhone app:

The iPhone app is a purchase made through the app store and not through Hilo.  In order to cancel a subscription purchased through the iPhone app, you have to cancel through the App Store.  Here’s how you do that:

1. Launch the Settings app.
2. Tap iTunes & App Store.
3. Tap on your Apple ID.
4. Tap View Apple ID when the pop up window appears.
5. Enter your Apple ID password or fingerprint ID when prompted. 
6. Tap Subscriptions.
7. Tap the Subscription you want to cancel. 
8. Tap Cancel Subscription.
9. Tap Confirm when prompted to confirm that you want to cancel your subscription.