If you purchased your Hilo subscription on the Hilo desktop site:
Please submit a Cancelation Ticket.
If you purchased your Hilo subscription through the iPhone app:
The iPhone app is a purchase made through the app store and not through Hilo. In order to cancel a subscription purchased through the iPhone app, you have to cancel through the App Store. Here’s how you do that:
- Launch the Settings app.
- Tap iTunes & App Store.
- Tap on your Apple ID.
- Tap View Apple ID when the pop up window appears.
- Enter your Apple ID password or fingerprint ID when prompted.
- Tap Subscriptions.
- Tap the Subscription you want to cancel.
- Tap Cancel Subscription.
- Tap Confirm when prompted to confirm that you want to cancel your subscription.
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